Return and Refund Policy

Last updated: 3 September 2026

Our products are dietary supplements intended to be ingested. For hygiene and health-safety reasons, the conditions under which they can be returned are strict. Please read them carefully before ordering.

1. Opened or unsealed box: no return possible

Any box that has been opened or unsealed cannot be taken back, exchanged or refunded. No exceptions.

Once the safety seal has been removed, pierced or damaged, or the original packaging has been opened, the product is permanently excluded from any return, exchange or refund — whatever the reason given and whatever the quantity consumed.

This rule is not commercial, it is sanitary: an unsealed dietary supplement can no longer be inspected or returned to circulation.

2. Legal right of withdrawal: 7 days

In accordance with Moroccan Law No. 31-08 on consumer protection measures, you have a 7-day withdrawal period from the date you receive your order in distance selling.

This right is however subject to an exception laid down by law: it does not apply to goods that cannot be returned for reasons of hygiene or health protection once unsealed. Dietary supplements fall under this exception. The right of withdrawal can therefore only be exercised on a box that has remained sealed, in its original packaging.

3. 30-day commercial guarantee — sealed products only

Beyond the legal period, VitalisPro applies a commercial guarantee of 30 calendar days from delivery, which is more generous than the law requires.

It allows a return, exchange or refund in the event of a change of mind or an ordering mistake on your side, on the strict condition that the product is sealed, unopened and in its original packaging:

  • sealed and unopened, with the safety seal intact;
  • in its original packaging, complete and in good condition;
  • accompanied by proof of purchase (order number, name, phone).

Return shipping costs are borne by the customer. As dietary supplements produce results that vary from one person to another, no individual result can be guaranteed.

4. Ordering or shipping error on our side, or damaged product

If there has been an ordering or shipping error on our side (wrong product, wrong quantity, missing item), or if the product is damaged, we will take it back or replace it at our expense.

Please report the problem as soon as you receive your parcel, keeping the packaging and, if possible, a photo.

5. How to make a request

  1. Contact us: by e-mail at contact@vitalispro.online or by phone / WhatsApp on 0653882282, stating your order number and the reason.
  2. Validation: our customer service checks that the request meets the conditions and tells you how to proceed.
  3. Returning the product: send the product back following the instructions provided. The return address is: VitalisPro, Casablanca 20000.
  4. Refund: after receipt and inspection, the refund is issued within 3 business days of receiving and checking the return, by bank transfer (RIB) or in cash depending on the original payment method.

6. Contact

For any question about this policy: contact@vitalispro.online — customer service 0653882282, Casablanca, Morocco.